Frequently Asked Questions
What if I want to return / exchange the product I received?
We are very sorry to hear you did not enjoy your Eplanita products. To return your order email us at with your order number in the subject line to expedite the process.
Can I get a refund?
Once your return or cancelation has been processed we will refund your money within 3 business days.
Is it necessary to have an account to shop on Eplanita?
No, you do not need to create an Eplanita account, yet, having an account makes reordering easier since it registers your previous purchases and shipping information. Also, you can create a wishlist and come back to your shopping later on.
What should I do if I receive a damaged product?
We are very sorry to hear. Please, email us at email@example.com with your order number in the subject line to expedite the process, and a picture for our insurance, so we can send you a new product or refund your money.
What should I do if I receive a wrong product?
Please email us at with your order number in the subject line to expedite the process.
PRODUCT RELATED QUESTIONS
# Eco Phone Case
Thank you for your question. Yes, the case supports wireless charging.
Thank you for your question. The wheat straw part will compost whereas for bio TPU part it will take a long time. It’s better for the case to end up in the industrial recycling facilities as some can recycle TPU for reused.
# Natural Plant Based Scrub Sponges
Thank you for your question. Yes, they can.
Thank you for your question. Yes, they are 100% plastic free.